Refund Policy

Refund & Returns Policy – Arctyx London

At Arctyx London we want you to love your purchase — but if something isn’t right, we’re here to help.

Returns & Refunds – Your Options

• You may return items within 14 days from the date of purchase for a full refund or an exchange for something else. 

• To be eligible, items must be unused, in the original condition, and with all original packaging and tags intact. 

How to Start a Return

1. Email us at [support@arctyxlondon.com] with your order number, the item(s) you want to return, and your reason for returning.

2. We’ll send you a returns slip and instructions on how to send your items back. 

Inspection & Refund

• Once we receive your return and confirm it meets our return conditions, we will process your refund.

• You’ll receive a notification when your refund has been issued. Refunds are made to the original payment method used at checkout. 

Return Shipping

• Unless otherwise stated at purchase or required by law, customers are responsible for return shipping costs.

• We recommend using a tracked shipping service so you can confirm delivery to our returns address.

Faulty, Damaged or Incorrect Items

If your item was delivered damaged, defective, or incorrect, please contact us immediately with photos and your order details — we’ll make it right as quickly as possible.

Non-Returnable Items

• Items that are not in a resalable condition, have been worn, washed, or altered, or are missing original tags may not be accepted for return.

• Certain items (e.g., gift cards) are not eligible for return or refund.

Exchanges

If you’d prefer an exchange (e.g., for a different size or style), let us know when you contact us — we’ll walk you through the process.

Important Notes

• Refunds typically take several business days to appear on your account after processing, depending on your bank or card issuer.

• This policy does not affect your statutory rights under UK consumer protection laws (e.g., the right to cancel distance contracts within 14 days).

• All returns must be initiated within the specified refund window unless otherwise agreed in writing.

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